Post-Pandemic Consumer Trends: Key Insights for Smarter Planning
Hi Jennifer,
I wanted to share our latest report, Post-Pandemic Consumer Trends, which explores six lasting shifts shaping how consumers engage with retail, dining, and entertainment brands. With your expertise in orchestrating complex product lifecycles and operational excellence at scale, a few insights stand out:
A few insights that may resonate with your work:
Value-driven growth: Consumer visits to value-focused retailers have climbed nearly 30% since 2019 , pushing brands to reimagine supply chains and workflows that can deliver efficiency without compromising quality.
Hybrid lifestyles: Office visits remain 33% below pre-COVID , signaling a permanent shift in how and where people balance work and leisure—demanding new thinking in product development and service delivery.
Experience over routine: Entertainment and dining patterns are recovering unevenly, creating both challenges and opportunities for brands to differentiate through premium experiences that justify consumer choices.
For leaders who thrive at aligning operations with brand promise, these shifts highlight where efficiency and creativity must intersect to drive sustainable growth.
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