Post-Pandemic Consumer Trends: Key Insights for Smarter Planning
Hi Bill,
I wanted to share with you our latest report, Post-Pandemic Consumer Trends, which highlights six key shifts still defining consumer behavior five years after COVID. While the findings are centered on retail, dining, and entertainment, they carry broader implications for how organizations approach resilience, risk, and secure business operations.
Value-led growth: Value retailers have seen traffic surge nearly 30% since 2019, expansion at this scale demands secure infrastructure and stronger risk controls.
Hybrid permanence: Office visits remain 33% below pre-COVID, reinforcing the need for adaptive security models across distributed environments.
Volatile demand: Sectors like dining and entertainment are stabilizing unevenly, underscoring the importance of flexible, resilient systems that protect continuity.
For security leaders, these consumer patterns reinforce the importance of building flexible, resilient systems that not only protect data and compliance but also adapt quickly to market-driven changes in operations.
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